GTC Direct Price

General Terms and Conditions Direct Price (AGBD)

This agreement is available in multiple languages. In case of questions of interpretation and inconsistencies, the German variant is decisive.

General Terms and Conditions Direct Price

zipmend GmbH

Steintorweg 4, 20099 Hamburg, Germany

for the shipment of bulky goods and palletized shipments

1 Scope


These General Terms and Conditions (hereinafter AGBD) govern the contractual legal relationship between zipmend GmbH (hereinafter zipmend) and its clients (hereinafter the customer). They apply to the collection, transport and delivery of bulky goods and palletized shipments (hereinafter referred to as shipments) according to the applicable price and service overview as well as the price calculators under the domains and (in the following overview price/performance)

Conflicting Terms and Conditions of the Customer are expressly contradicted.


Insofar as nothing else is stipulated by mandatory statutory provisions, individual individual agreements or these GtC, contracts for transport services, including additional and ancillary services, shall be supplemented by the General German Freight Forwarding Conditions (ADSp) in their current version and the provisions of Sections 459, 407 et seq. HGB on the freight contract.


The provisions of Section 407 et seq. In addition to The German Commercial Code (freight business) and, in the case of cross-border transport, the CMR (Convention on the Contract of Carriage in International Road Freight Transport), insofar as nothing different is stipulated in these GTCDs.


If the customer, as the customer, specifies a company name, it is assumed that this is not a consumer within the meaning of Section 13 of the German Civil Code (BGB).

2 Service description


In cooperation with the connected system partners, zipmend

  • the collection, transport and delivery of consignments within the Federal Republic of Germany, the countries of the European Union, Switzerland, Liechtenstein and Norway.


The collection of the shipment(s) takes place approximately on the next or the next working day (Monday to Friday) or an expressly agreed pick-up day at the address specified by the customer. The shipments will be taken over from Borsteinkante. Only one pick-up and one delivery attempt is carried out at a time. The permissible dimensions and weights are detailed in the Price/Performance Overview. The delivery usually takes place 1-3 working days after their collection at the sender.


zipmend does not carry out any appointment traffic. Compliance with a certain delivery period is not due.


Delivery shall be made to the addressee indicated on the consignment by personal delivery against the signature of the recipient. The sending customer agrees that the handover may also take place to another person, who can be assumed, according to the circumstances, that he is entitled to accept the shipment.

This includes, in particular, members and employees of the recipient’s household present in the premises of the addressee (recipient), third parties entitled to receive them by written authorisation of the recipient, and immediate neighbours of the addressee. When a neighborhood levy is paid, the addressee receives a notification card with a qualified indication of the time and place of delivery.


Zipmend is, provided the shipment is handed over on loading aids (pallet, lattice box, etc.) is not obliged to exchange it for empty pallets, lattice boxes etc. at the receiver. There is no obligation to return, unless such a reduction has been agreed separately.


If the shipment cannot be picked up or delivered in the manner described, the shipment shall be deemed to be undeliverable. The customer will be notified by zipmend by telephone or in text form. The customer can order further pick-up or delivery attempts separately, the costs for this depend on the overview price/performance


Also considered undeliverable are shipments with incorrect addresses, insofar as the correct address cannot be determined with reasonable effort, and shipments whose acceptance

and shipments that are not picked up by the recipient at a system partner branch upon request.


Undeliverable shipments are transported back to the customer by zipmend. If the customer refuses to take it back, the customer is entitled to dispose of the shipment at its expense at its reasonable discretion, including to sell or destroy it. If the customer cannot be identified, a customer is entitled to open the shipment. If a customer or sender is detected by the opening, either collects the customer’s instructions or transports the shipment at the customer’s expense, unless it is a dangerous shipment. In the case of consignments with dangerous content, zipmend is entitled to destroy or sell the shipment at the expense of the customer. If no customer or sender can be identified, the contents may be zippered in accordance with section 419 para. 3 HGB also destroy or sell. Any claims for damages by the customer remain unaffected.

3 Contractual relationship


An order for carriage (customer’s request for the conclusion of a contract of carriage) is made in accordance with point 1. 2.2 by handing over a conditional shipment.


Instructions issued by the customer after delivery of a shipment do not have to be observed. Insofar as zipmend grants the recipient the possibility to determine the place and time of delivery within the scope of his own services, the relevant right of instruction and disposition over the shipment differs from Section 418 para. 2 HGB to the receiver before the first delivery attempt. In addition, Sections 418 (1) to 5 and 419 Of the German Commercial Code (HGB) do not apply.


Shipments do not comply with the terms of the section. 4. this GtCD or the permissible dimensions and weights specified in the Overview Price/Performance or the applicable regulations for packaging (section 7c) and labelling (paragraph 7b), zipmden denies carriage.

If such a shipment nevertheless enters the system of zipmend, zipmend is entitled to discontinue further transport at any time or to charge a subsequent reasonable additional fee from the addressee. If the customer refuses to pay such an additional fee or there is reasonable reason to suspect that the shipment taken over is a non-conditional shipment in accordance with Section. 4. this AGBD acts, is zipmendly entitled to return the shipment or to be ready for collection by the customer. In the event of such a return, zipmend is entitled to charge an appropriate remuneration in the amount of at least one third of the agreed fee additionally as compensation for expenses. The customer is entitled to prove a much lower effort of zipmend.


zipmend is entitled to request information about the contents of the shipment(s) from the customer to determine whether the shipments are conditional, even after the shipment(s) has been taken over. If the customer refuses to provide the information or if the information cannot be scruced in time, zipping is reasonable if there is reasonable reason to believe that it is a non-conditional shipment, in particular a shipment that is contrary to the section. 4.2.1 to 4.2.11 violates this AGBD, entitled to examine this broadcast for its content.


Termination of the contractual relationship by the customer after handing over the shipment(s) to zipmend is excluded.


The delivery order is valid upon delivery to the recipient in accordance with point 2.4. or paragraph 2.5. of these GtCD.


Zipmend’s offers are aimed exclusively at natural persons with unlimited legal rights as well as legal entities.


The promotion of products and services via the websites of zipmend merely constitutes the invitation to submit an offer by the customer. A respective contract is only concluded by sending a separate confirmation of acceptance by e-mail by zipmend. zipmend reserves the right to refuse to conclude a contract on the Internet pages of zipmend without giving reasons.


By submitting his offer, the customer declares that he has taken note of these GtCDs and, if applicable, further mentioned product-specific or service-specific requirements on the internet pages of zipmend

4 Conditional shipments


zipmend transports shipments that comply with the applicable overview price/performance as well as the applicable regulations for packaging (section 7c) and marking (number 7b) and do not exceed the following values:

  • EUR 1,000.00 per consignment for consumers within the meaning of Section 13 of the German Civil Code (BGB)
  • EUR 5,000.00 per shipment for all other customers


Not accepted:


shipments whose carriage violates legal or official prohibitions, the carriage or storage of which are subject to national or international dangerous goods regulations,


consignments whose carriage is subject to special conditions, in particular special provisions of a country of transit or destination,


Shipments with insufficient packaging, in particular those which do not comply with the packaging regulations (section 7c) and labelling (paragraph 7b), as well as consignments with liquid contents, insofar as they are not packed without breakage and are protected against leakage,


shipments of exceptional or difficult to estimate value, such as works of art, unique items, stamps, over-the-top commercial securities, securities, precious metals, precious stones, industrial diamonds, watches, money, credit and precinctol cards (e.g. telephone cards) and other valid means of payment,


consignments in need of special treatment during transport (e.g. perishable or harmful goods which are particularly protected from heat or cold exposure); hanging conction),


consignments containing live animals and parts or mortal remains of animals or humans;


consignments which, by their external nature or content, may endanger persons or damage to tangible goods and other consignments;




Shipments in which the pick-up address or delivery address designated by the customer is unsuitable or can only be reached in disproportionate difficulty (in particular airports or cruise terminals) or for which special expenses or security measures are required for their delivery or delivery, no island or mountain pick-up/delivery will be made,


Shipments that are addressed are a mailbox address, packing station, or wholesale postal code. Information on the design of the address can be found in the applicable packaging regulations (section 7c) and marking (number 7b) from consignments.


Any type of consignment containing oil, petrol or lubricants and not discharged properly, and no residual quantities may come out of the outer packaging.

5 Prices


The fee to be paid is determined by the current price/performance overview.


The fee to be paid, including any surcharges, must be paid by the customer in advance and at the latest in cash at the time of delivery of the shipment(s). In case of payment through the partner Paypal, the shipment is paid in advance.


Any customs duties, import and export duties incurred are collected from the recipient. If the recipient does not pay them, this shall be deemed to be a refusal to accept the consignment.


If the customer participates in the direct debit procedure, a processing fee of 15 EUR (incl. VAT) will be charged in the case of a return debit for which the customer is responsible.


In the event of non-complete payment by the customer, zipmend reserves the right to refuse the service associated with the service or the product.

5a Set-off, retention


Against claims arising from the contract of carriage and related non-contractual claims, set-off or retention is only permissible with counterclaims due, which is legally established or accepted by zipmend. The objection of the unfulfilled contract remains unaffected.

6 Liability


Insofar as nothing else is expressly stipulated in these GtC D.C. or between zipmend and the customer, zipmend is only liable in accordance with Section 407 et seq. HGB, in particular Section 425 ff. HGB, in the case of cross-border transport only in accordance with Articles 17 ff. Cmr.


in the event of loss or damage to a shipment, the customer shall only be liable to the extent of the direct damage typical of the contract up to the statutory limits of liability. in the event of loss or damage to conditional consignments, the maximum liability limit pursuant to Section 431 paragraph 1 of the German Commercial Code (HGB) or, in the case of cross-border transport in accordance with Art. 23 CMR, waives the objection of the maximum liability limit in the case of consignments, insofar as the proven direct damage in the case of consignments is less than EUR 1,000.00 per piece.


If the customer has zipped over a non-conditional shipment (see section 4) without expressly and in writing, and if damage is caused to the shipment which, according to the circumstances of the case, could arise from the inadmissible of the consignment, it is assumed in favour of zipmend that the damage arose from this danger. The special grounds for disclaimer or disclaimer pursuant to Section 425 para. 2, 426 and 427 HGB or in the case of cross-border transport under Art. 17 CMR remain unaffected.


The customer or recipient shall report an externally recognizable damage at the latest at the time of delivery of the shipment, an unrecognizable damage within 7 days after delivery, each with clear marking of the damage. Otherwise, it is assumed that the damage was not present at the time of delivery.


A total loss is presumed if a shipment has not been delivered within 20 days, internationally, within 20 days after acceptance for delivery on national delivery. A written proof of delivery with the signature of the recipient relieves zipmend from the liability for total losses. The signature of a recipient in digital form and its reproduction is also recognised as proof of delivery.


In addition, only the customer can assert claims arising from the contract as a contractual partner of zipmend on presentation of the delivery receipt.


All claims of the customer are time-barred in accordance with Section 439 of the German Commercial Code (HGB) or in the case of cross-border carriage in accordance with Art. 32 CMR. Insofar as claims are concerned that are not subject to the provisions of the freight contract in accordance with the German Commercial Code (HGB) or in the case of cross-border transport by the CMR, the statutory limitation periods shall apply. However, the limitation periods of Section 439 of the German Commercial Code (HGB) or Art. 32 CMR shall apply accordingly to the claims arising from any tortious liability of zipmend.


The customer is liable for damages caused by non-conditional shipments, either directly or due to the use of third parties. This applies in the case of a consumer’s order only if the customer is at fault.


If the recipient does not pay any additional costs (customs duties, import and export duties) incurred in the context of delivery, the customer shall compensate zipmend the costs of the return of the refused shipment plus additional costs incurred.


The customer is liable for all consequences resulting from an illegal cross-border transport and violations of foreign, import or customs regulations.


zipmend is exempt from liability insofar as the loss, damage or exceeding of the delivery period is due to insufficient packaging (section 7c) or marking (number 7b) by the sender or customer. The statutory exclusions of liability apply (in particular Section 426 f of the German Commercial Code (HGB), Art. 17 CMR).


Zipmend is liable for damage caused by transport contracts from collection to delivery of shipments with SDR 8.33 for each kilogram of the gross weight of the consignment (Section 431 Of the German Commercial Code (HGB, Art. 23 CMR)


Liability for overruns of delivery times is limited to three times (Section 431 (3) Of The German Commercial Code) and to the simple freight (Art. 23 sec. 5 CMR) for cross-border freight transport.


If only individual packages or parts of the consignment have been lost or damaged, the maximum amount of liability shall be calculated on the basis of the gross weight of the entire consignment, if the entire consignment has been devalued, or on the devalued part of the consignment, if only a part of the consignment has been devalued.


Liability for the packaging is generally excluded. This also applies to boxes or the like, if they were not additionally completely packed.

7 Data storage


All personal data will be treated by zipmend in accordance with the statutory provisions, in particular the Federal Data Protection Act.


zipmend points out that zipmend uses third parties (subcontractors) to perform the services of third parties . In order to carry out the contracts concluded with the customer, zippered authorization is authorized to transmit personal data to these third parties to the extent necessary.


Zipmend or its subcontractors use electronic means to prove proper delivery and therefore store the data related to the service, e.g. the digitized form of the recipient’s signature, date and time of delivery, for verification purposes.

7a Revocation instructions for consumers within the meaning of Section 13 of the German Civil Code (BGB)


You have the right to withdraw from this contract within 14 days without giving any reason.

In order to exercise your right of withdrawal, you must inform zipmend by means of a clear declaration (e.g. by letter, fax or e-mail) about the decision to withdraw from this contract. You can use the attached model form, but it is not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undisclosed and at the latest within fourteen days from the day on which we receive notification of the revocation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees for this repayment.

If you have requested that the service should start during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time when you inform us of the exercise of the right of withdrawal with respect to this contract, compared to the total scope of the services provided in the contract.

Sample withdrawal form

(If you wish to cancel the contract, please fill out this form and send it back to us)

  • An zipmend GmbH, Steintorweg 4, 20099 Hamburg, Germany
  • I/we (*) hereby revoke the contract concluded by me/us (*) for the provision of the following service
  • Ordered on
  • Name of the consumer(s) (*)
  • Address of the consumer(s) (*)
  • Signature of the consumer(s) (*) (only for communication on paper)
  • Date

(*) Incorrect deletion

7b Address and sender information on consignments

Any consignment handed over to zipmend for carriage requires a complete address and sender information by the customer. The address must be so precise and clear that the consignment can be transported and delivered without investigation. It must not contain additives that lead to misunderstandings or make the processing of the consignment difficult or impossible. The inscription must be affixed to the largest area of the consignment (the page), and the clarity must not be affected by information which does not belong to the address. In the case of used packaging, all misleading information, e.g. old address data, must be removed.

The address must be ordered from top to bottom

  • the name of the recipient (if applicable plus company name),
  • delivery details (street and house number; if available, plus the number of the floor and apartment number; in the case of companies, the department name),
  • the destination with a leading postcode and
  • in the case of cross-border transport, the country of destination.

The destination with the leading postcode should be clearly at a distance from the delivery information in the lowest line. The destination shall be indicated without any additions which do not form part of the official place designation. The postal code must always be fully specified. The sender’s indication must correspond to the address in its arrangement and in the components. The sender’s information shall not affect the clarity of the address. For security, the address and sender information must also be deposited within the shipment.

7c Packaging conditions for shipments

7c.1 Fundamental

Shipments must be safely packaged by the customer according to content, type of shipment and scope, so that damage during transport is excluded and the content is protected from loss and damage. The packaging always includes suitable outer packaging, suitable inner packaging and a secure closure.

7c.2 Safe packaging

The outer packaging must be fair to the contents in such a way that the packaged items do not fall out, do not damage other consignments and are not damaged themselves. Sufficient internal packaging shall be provided and supplemented by fillers. In the case of transport-sensitive items, the packaging must be adapted to its particular sensitivity in order to take into account the characteristics, quantity and all other special features of the respective contents in individual cases. The packaging must securely protect the contents of the consignment against stresses to which it is normally subjected during shipment (e.g. pressure, shock, fall, vibration or temperature influences).


Outer packaging must be sufficiently firm and pressure-stable. It must also be large enough to accommodate the entire contents and the necessary inner packaging parts.


The inner packaging must fix the contents and padded them all sides to the outer packaging and to each other in the case of several parts of the content. Sales and storage packaging is often only designed for palletized shipping. Additional packaging measures (e.g. moulded foam) as transport packaging are mandatory for individual shipment.


Resistant materials (e.g. tear-resistant, self-adhesive plastic packing tapes or fiber-reinforced wet adhesive tapes) must be used to seal the shipments, which guarantee shipment cohesion. The heavier a shipment is, the more resistant the closure must be.


Packaging or closures shall not have sharp edges, corners or tips, such as protruding nails, brackets, wood shards or wire ends. The packaging

must completely enclose the transported goods.

8 Place of jurisdiction and partial effect


Insofar as the customer is a merchant, the sole place of jurisdiction for all disputes is out of and in connection with the contract Hamburg.


Should any of the provisions of these GtCD be ineffective, the existence of the

other provisions are not affected.

As of: Feb 21, 2017