zipmend Express - Courier service and freight forwarding
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Quality management at zipmend

ISO Certificate Quality Management System
As a constantly growing company, we want to fully meet the high demands of the logistics industry as well as our own and our customers' requirements at all times. Accordingly, further development, compliance with quality standards and, above all, constant customer satisfaction are at the top of our list.

On the one hand, we want to ensure that we can offer our customers a consistently good service in any situation. On the other hand, we have the demand on ourselves to always push our company forward. In the course of this, we have decided to have our quality management certified according to DIN EN ISO 9001:2015.

For this purpose, we have established a quality management system that monitors performance, guides methodical problem solving and is regularly reviewed. The issued certificate attests that we keep our promises and are able to improve permanently.

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Quality management system implementation at zipmend

Quality Management Manual
Risk analysis
Process Management
Quality indicators
Express Panel 
Weekly Leadership Coaching
Job Scorecards
Familiarization plan
Logistics Glossary
zipmend Academy