Mon-Fri 6 AM - 7 PM
Recognising online fraud is not always easy. Forged emails and websites now look deceptively authentic — scam tactics are becoming increasingly sophisticated and are almost indistinguishable from genuine messages at first glance. This makes it all the more important to pay attention to the details.
Use the following points to check whether someone is misusing the zipmend name to defraud you:
If you are asked to pay transport costs in advance to a private account, or via crypto or Western Union, do not do so. zipmend will never ask you to do this and does not offer crypto or Western Union as a payment method.
When a transport is booked with zipmend, payment is always made directly to zipmend. In Germany, we only offer the following payment methods:
If you receive a payment request from an email address whose domain is not @zipmend.com, it did not come from us. Typical fake addresses include:
Important! Pay attention not only to the name but also to small spelling errors in the email address that are not immediately obvious — e.g. @zippmend.com or @zipment.com. Fraudsters use this trick deliberately.
All emails you receive from us always come from an email address with the domain @zipmend.com. As a rule, emails will always come from mail@zipmend.com, but depending on the matter, the following addresses may also appear as senders:
You can also check the email address directly using our checker.
If you receive links to websites other than zipmend.com, they did not come from us.
URLs such as zipmend-transport.com or zipmend-delivery.de do not belong to us.
Genuine website links from zipmend always take you to the following domains or sub-domains:
If needed, you can also use our URL check.
If the seller tries to move communication regarding transport and payment to other channels such as WhatsApp, Telegram, Facebook or similar, you are likely the target of a scam.
If you book a transport with zipmend or receive goods via zipmend, communication takes place either by email (mail@zipmend.com) or by phone.
If the seller puts pressure on you or even makes threats such as "Pay within 24 hours or the goods will be returned", this is a scam.
We always communicate professionally. What we never do is apply pressure or threaten to collect and return goods.
If you receive a shipment number that can be tracked on a website not affiliated with zipmend, it is not a genuine zipmend order number.
If possible, check the link before opening it. If it leads to a website whose domain does not contain one of the zipmend domains listed above, do not open it.
If a transport has been booked via zipmend, the order status can be checked using the zipmend order number. If you are unsure whether it is a genuine order number, use our order number check or contact us by email or phone — we will verify it for you.
To help prevent phishing and internet fraud and to react quickly in case of doubt, we recommend the information services provided by official bodies. The National Cyber Security Centre (NCSC) and Action Fraud provide current warnings, checklists and reporting options.
Do not reply to the seller any further, even if they put pressure on you. Do not click on any links in the chat and under no circumstances share any further personal data.
Report the seller’s profile using the reporting function of the site where the transaction took place (eBay, Kleinanzeigen etc.).
If you have already made a payment, ask your bank or payment provider whether the money can be reversed.
Save all chat histories, emails, screenshots and payment receipts. Note down the seller’s name and the site used.
In the case of fraud, contact the police directly. Hand over all secured evidence to the police — they will handle the internet fraud case.
Report the seller using the reporting function of the site where they are active. This helps protect other users from the same internet fraud.
Yes. zipmend is a legitimate, registered courier and freight forwarding company, founded in 2015 by Timm Trede in Hamburg. The fact that fraudsters misuse our name has nothing to do with our services — on the contrary: we are targeted precisely because zipmend is known as a trustworthy brand and is now established across Europe. With over 40,000 vehicles in our network, we carry out transports in 28 European countries day after day.
Over recent years, our team has grown to approximately 70 employees and we can conduct customer communication in 15 different native languages. Our service speaks for itself with more than 1,400 Google reviews and an overall rating of 4.9 stars.
Have you received a suspicious message and are unsure whether it really came from us? We are here for you!
Write to us at mail@zipmend.com and briefly describe the issue. Please note that we cannot take action against fraud that has already occurred.
Have you received a suspicious URL, email address or order number? Check here in seconds whether it actually comes from zipmend.
The following contact points offer further information, current warnings and reporting options relating to phishing and internet fraud in the United Kingdom. All links lead to official authorities and consumer protection organisations.
