Documented delivery

Legally compliant delivery by courier

over 36.000 items delivered in the last 12 months

Document pick-up in 60-120 min

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current average in 72 min.

Cheap fixed price

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for the delivery of important documents

Direct delivery

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for urgent items that should have arrived yesterday

Calculate price and book now

Enquiry for 4 deliveries or more >>

On this page:

zipmend Express pallet with parcels and letters

We deliver with these benefits

Personal contact

We are available to you by telephone and provide clarity in case of questions.

Immediate feedback

We will respond to your transport request within a few minutes.

Delivery on time

Satisfied customers through clean delivery in the desired time window.

Excellent consulation

Quick feedback to your transport enquiries.

Smooth process

Automatic status updates for peace of mind.

Transport insurance

Your goods are insured with over 10 € per kg gross weight.
Learn more >

Over 20,000 companies ship faster with zipmend

4.9

Google Reviews

How a legally secure delivery works

Preparation

Print our delivery protocol, which you will receive by email after placing your order.

Please note that using a different delivery protocol is not possible, as ours is optimised for legally secure deliveries.

Pick-up

The collection of the document takes place at the desired address. Please hand the printed delivery protocol to the driver along with the document.

Delivery

The document is delivered securely by posting it into a clearly identifiable letterbox of the recipient. This delivery is documented with photos and the completed delivery protocol.

After Delivery

Along with the invoice, you will receive:

The completed delivery protocol
Photos of the delivery (showing the letterbox)

These documents will be sent to you by email.

Frequently asked questions about documented deliveries

Is delivery to a letterbox legally secure?

Yes, delivery via a letterbox is legally secure. Our driver ensures that the document is reliably placed within the recipient's area of control and acts as a witness to the delivery.
The delivery is legally documented through a protocol and photos.

Is personal handover possible?

Only if delivery via the letterbox is not possible, we will attempt a personal handover.
However, this carries a risk:

The document could be handed to the wrong person
It may lead to legal issues, particularly regarding proof of receipt or meeting deadlines

How is the delivery documented?

Documentation is completed by:

Recording the date and time
The driver’s signature on the delivery protocol

The protocol is then photographed together with the letterbox.

In the case of personal delivery, no photo is taken. Instead, the protocol is signed by both the recipient and the driver.

What happens if the document cannot be delivered?

Clarify your instructions in advance to prevent any issues.
You can:

Leave a note during the booking process
Or contact our team by email after booking at: mail@zipmend.com

Please note:

Additional fees may apply if the document needs to be returned to the collection address.

Documented delivery – Top Ratings

Kiru K.

Google review

Quick response, good communication, great prices for prompt ASAP deliveries. Be sure to adequately secure your shipment. Contracted the company to transport my household moving wares (packing and unpacking being my responsibility) and saved several hundred euros.

Milly D.

Google review

We are very pleased with the service and will work with them again in the future!

Thomas B.

Google review

User friendly web platform, competitive and immediate prices, quick delivery, always on time. We use it for all our express transports

Courier insurance

Your shipments are insured by the Schunck Group, the market leader for insurance solutions in the transport and logistics industry. Schunck has nearly 100 years of industry experience. Here you will find our current insurance confirmation.

The shipment is insured up to 8,33 SDR/kg gross weight each. This corresponds to about 10,- EUR/kg gross weight. Per case of damage, our direct transports are covered up to 2.500.000 EUR. We can also offer you a higher insurance cover. The costs for this depend on the type of goods. For most of the higher value goods the costs are only 0,20825% of the value of the goods (plus VAT), a value of 30.000 EUR can be insured for 62,48 EUR net.

Calculate price and book now

zipmend Express - Courier service

Große Reichenstraße 27

20457 Hamburg
Mon-Fri 7-20 h
+49 (0)40 228 597 20

Special services

Lifting platform transports

Hazardous goods transport

Termination letter delivery